Privacy Policy

Last Updated: 25/10/2023

Introduction

At Kwetu Voyages, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices for collecting, using, and safeguarding your personal information. We operate in accordance with the Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

1. Processing of DataYour data is processed by Kwetu Voyages, [Company Address], Kenya. Our data protection officer is [Name], and you can contact them via email at info@kwetuvoyages.com. We collect and process your personal data as necessary for our business relationship, including but not limited to your name, address, contact details, nationality, order/booking information, and electronic communication data. We do not store credit card information, as it is securely processed by a third-party payment gateway.
2. Use of Data, Purposes, and Legal BasisWe process your data for the following purposes and legal bases:
   • Consent: If you provide consent, we process your data accordingly.
   • Fulfillment of Contract: We process data to manage your booking and perform our contractual obligations.
   • Legal Obligations: Data may be processed to comply with legal requirements.
   • Legitimate Interests: We may process data to protect our interests, including customer support, needs analysis, and advertising.
   We use your data to improve your user experience, provide services, and communicate with you. Your data may be shared with our tour operators to facilitate your bookings.
3. Recipients of DataYour data may be transferred to tour operators located outside of the EU. We do not guarantee that data protection in these countries reaches the same level as within the EU. By booking with a tour operator in a third country, you acknowledge and consent to this data transfer.
4. Data Storage PeriodsWe retain your data for the duration of the business relationship and as required by legal obligations, which may extend up to 30 years.
5. Protection RightsYou have rights under the GDPR, including access, rectification, deletion, restriction, and data portability. You can revoke your consent at any time. You also have the right to object to data processing. To exercise these rights or file complaints, contact us at info@kwetuvoyages.com or refer to the Austrian Data Protection Authority.
6. CookiesWe use cookies to enhance your user experience. You can read our Cookie Policy for more details.
7. ChildrenIndividuals under the age of 18 are not allowed to become members of our site.
8. Editing or Deleting Your Account InformationYou can edit your account information by signing in or request deletion by contacting us. Some data, such as forum posts, may remain at our discretion.
9. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time without prior notice.
10. NO GUARANTEES

While we strive to meet data protection standards, we cannot guarantee them due to factors beyond our control. We disclaim any warranties or representations related to data maintenance or nondisclosure.

11. Contact Information

If you have questions about this Privacy Policy or our platform, please contact us at info@kwetuvoyages.com.